Prestige Custom Golf Carts Inc Refund Policy

We offer a 30-day return policy, which means you have up to 30 days after receiving your item to request a refund.

Overview
Return Eligibility
Timeframe
Restocking Fee
Partial Refunds
Refund Process
Exchanges
Return Instructions
Order Cancellation
Need Help?

1. Overview

Our Returns and Refunds Policy is designed to make the process clear and straightforward. Please take a moment to review the following guidelines.

2. Return Eligibility

To be eligible for a return:

The item must be unused and in its original condition.
It must be in the original packaging.

Non-returnable items include:

OEM products
Special order items
Made-to-order items
OBC (Onboard Computer)

3. Timeframe

Returns must be initiated within 30 days of purchase. After this period, we unfortunately cannot offer a full refund or exchange.

4. Restocking Fee

No restocking fee will be applied to any eligible return.

5. Partial Refunds

Partial refunds may be granted if:

The item is returned in a condition different from how it was received (e.g., damaged, missing parts not due to our error).
The return is initiated after 30 days from delivery.

6. Refund Process

Once we receive and inspect your returned item:

We’ll notify you via email whether your refund is approved or rejected.
If approved, a refund will be processed to your original payment method within a few business days.

7. Exchanges

We offer exchanges under the following conditions:

If you receive the wrong item, we will cover return shipping and send the correct item promptly—no restocking fee applied.
If you wish to exchange the correct item you ordered, you are responsible for return shipping costs.

8. Return Instructions

To initiate a return:

Sign into your account and click the Return button on your order page.
If you do not have an account or cannot see the button, contact us via:
- Contact Us Page
- Live Chat
- Email: support@mistyrose-dragonfly-100356.hostingersite.com
- Phone: 646-980-7461
We will initiate an RMA (Return Merchandise Authorization) request.
Within 2–3 business days, we will email you confirming whether your return request is approved or denied.

9. Order Cancellation

We understand that plans change. If you need to cancel your order:

Cancellation Policy

A 3% payment processing fee will be deducted from your refund. This fee covers non-refundable transaction costs from our payment processor and is not retained as profit.
The sooner you request cancellation, the better the chance we can stop the order before shipment.

How to Cancel

Please contact us as soon as possible through:

FAQs

What are the conditions for a return?

Items must be brand new, unworn, and unused.
Must include all original packaging, accessories, and labels.
Returns that do not meet these conditions will be denied.

What is the order cancellation window?

You must contact us within 24 hours of placing the order to cancel it. After that, cancellations may not be possible.

What if I received the wrong or damaged item?

Please email us at prestigegolfcarts1@gmail.com immediately. We will arrange a replacement and cover return shipping.

How do exchanges work?

Return the item you received. Once your return is accepted, place a new order for the correct item.

Is there a restocking fee?

No, we do not charge a restocking fee.

Do I have to pay for return shipping?

In most cases, no. If the return is due to our error, return shipping is free.

Need Help?
For any questions or support, please contact us:
Phone : 646-980-7461
Email : support@mistyrose-dragonfly-100356.hostingersite.com
Address : 5401 N Haverhill Rd UNIT 125, West Palm Beach, FL 33407